Sales Terms & Conditions

Do you offer refunds or exchanges?

Due to the handcrafted nature of our products, we do not offer any returns, refunds or exchanges due to change of mind or delays caused by the postal service. Our bouquets are created with real, fresh roses and due to this, each bud and stem will vary slightly in size and shape. Rose colours may also appear slightly different as pictured, due to discrepancies in lighting.

To enjoy your roses for as long as possible, please be sure to follow our care instructions as provided with every order. We do not take responsibility for roses which have not received proper care.

 

I have an issue with my product. What can I do?

If for any reason you feel your bouquet is defective, please email us or call 0434045935 within 24 hours of receiving it and our team will gladly assist you. All approved refunds for damaged or defective arrangements will be issued on the original method of payment.

 

What if I have ordered to the wrong address?

As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. If you would like to updated your shipping details, please email us within 24 hours of placing your order.

We do our best to minimise processing and shipping times, meaning there is a very limited amount of time available to change your order details. We cannot guarantee that your order will not already have been dispatched.

 

What if I don't get my order on time?

Once your parcel is with Australia Post, it's arrival time is out of our control. We are unable to control any delays or predict the exact date or time of arrival. 


Cancellations

Cancellations must be made in under 24 hours from the time of purchase. To cancel your order, email us. If you have already received an email confirmation that your order has been dispatched in that time, then you will not be eligible to cancel your order.